Airtel — broadband connection not activated even after 12 days!!

Address:	560043
Website:	Airtel.in

I had opted for a new Airtel broadband / fixed line connection on 29th June 2018. The sales person had promised a quick (1 day) installation and activation for a 100 Mbps connection at my residence. They also offered a 6-month plan for the same and I ended up paying for it upfront.

That was 12 days back now and I have been facing complete irresponsibility and un-professionalism from Airtel customer care and service personnel since then. Details of the issues faced so far:

1. Airtel took 4 days (July 3rd) just to get a technician to my residence and the person just ended up setting up a connection, but did not activate it (no internet). The service personnel promised that it would get auto-activated in a couple of hours, but that didn't happen.

2. The technician also told me that they can provide max 24 Mbps connection in my area, even though I was promised and had proportionately paid for a 100 Mbps connection, as that was my minimum requirement

3. The connection is still in non-active state. I have not been able to access internet for 12 days in this day and age in Bangalore, not counting the endless hours spent talking and worrying about this

4. I have called the customer support for this at least 8 times, and each time I have been promised that someone will reach my place in 4 hours to 1 day, but no one showed up

5. On July 5th, they closed my service request saying that the connection was activated, even though that was not the case!! On calling them back, I got the same response again that someone will reach my place and resolve the issue

6. Having been frustrated by this behavior, I finally asked for a disconnection and refund. Someone from customer care called me up again saying that not to go for disconnection and someone will soon take case of my request. Once again, no success. They actually closed my disconnection request saying that the issue is resolved!!!

7. I have tried calling the customer care multiple times, sent official mail too, but yet no help from these guys. Finally today I have received a message from these guys saying that my issue will be resolved in 46 days!!! The message also does not mention any details like what exactly is the issue they are going to resolve in 46 days!

Due to all this, I have no option left but to take things in my hand and reach consumer forums. I am looking for a complete cancellation and refund from Airtel on this, as this is the least they can do.

I am just one step away from lodging an official consumer complaint now. I have not heard of this type of behavior towards customer from a company like Airtel.

Further details:
Landline Number: [protected]
Original complaint number: 97650590
Cancellation request (9th July): 97809278
Latest request number being processed: 97843708