[Resolved] Airtel — Broadband connection not Feasible - Refund not processed

prabhu_r

from Delhi, Delhi

Address:	Bangalore, Karnataka, 560093
Website:	www.airtel.in/payonline

Hi,

I have raised a new Fixed line broad band request and paid the amount online ₹500 on December 19 2016.

But later Airtel team stated the broad band service was not feasible in my area hence i requested them to refund my amount.

I am following this issue with customer care and then submitted complaint to nodal team but haven't got any proper response from any one.

So I have contacted appellate team but then also i am unable to get my refund amount yet.

It has been almost 3 weeks now and still i am not getting my refund amount.

My account number is [protected], my alternate contact number is [protected]

I have also submitted a cancelled cheque / CAF number - TBLR7288632 to airtel onlinerefund .com site

Please process my refund as soon as possible

Thanks and Regards,
Prabhu

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May 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jan 05, 2017

Updated by prabhu_r the customer care team is calling me daily and asking for chancelled cheque / account statement showing transaction made to airtel.

I have sent all details long back, moreover another customer care executive called me on 3rd jan 2017 as soon as I posted on consumercomplaints website, stating that I will get refund by 3rd jan 2017 after cheque verification. But still no refund has come

please transfer the amount to my account without further delay

Verified Support

Jan 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jan 19, 2017

Updated by prabhu_r Hi team,

Still no resolution to my issue, every day I am getting calls stating they will refund the money, but it's not happening

Where s Airtel broadband nodal office, I will go and visit the same to get refund as it has crossed 1 month

When will you people solve my issue and refund 500

Jan 23, 2017

Updated by prabhu_r Hi Team,

I am tired of following up with airtel team for refund, how long will your team take to resolve this issue

Its been 34 days since I paid the money

Please refund the money asap or else I will move to consumer court to resolve this issue

Regards,
Prabhu
[protected]

Jan 30, 2017

Updated by prabhu_r Hi,

Its been 42 days since this refund is pending from airtel for non feasible connection

It was airtel's mistake, they did not check feasibility and made me to pay Rs 500/-

Please provide the refund of Rs 500/- to my account

I have mailed my cancelled cheque to airtel presence email id, appellate and 121

But when I call I get only response that backend team is working on the issue
please provide backend team email id, phone number

or else I am moving to consumer court to resolve this issue

Thanks and Regards,
Prabhu
[protected]
[protected]

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Comments

chudamani reddy variyala

from Dahanu, Maharashtra

Recharged 250/- on 29th Dec but I see no balance on 30th Dec. Please give me the details of my balance how it used.

suresh kurkute

from Delhi, Delhi

Dear ALL

Please stop below data card service permanently

Account No Airtel No
[protected] [protected]
[protected] [protected]
[protected] [protected]