Airtel — broadband connection not given

I had done the payment of rs.1000 & all other formalities required for airtel broadband connection of 200gb through an executive from airtel mr. Mohan on 14th february 2019. After 3 days, few technicians came & told that the connection couldnot be given as there were no free wifi wires in my apartment and told that they need to draw a connection from the main cable which may be done within a week. Since then there is no response from the airtel team and when i complained to the support team of the same, they told me that there connections are not being given in my area. I stay in salarpuria sattva greenage, bommanahalli and here more than 100 flats are using airtel wifi including my neighbors but still i haven't got the connection or my money back.in the airtel app i recently got a message telling that i have to recharge for wifi as one month o[censored]sage period is over. I have complained more than 3 times to the airtel team but till now the issue is not resolved.