Airtel — broadband connection not working and complaint not being registered

Address:

226016

My airtel broadband connection did not work on 6-7, 13-15 and on 18th of august a service engineer visited but the connection worked only for an hour after which it is not working till date. When i called the customer care they asked me call after 2 hours then they will take my complain. No body at the company is bothered to take up the call or get my connection working.in the month of august i am without internet for 9 days. I mailed my request to them but haven't received any reply from them. I am attaching my copy of my email send and i haven't received any confirmation from them in this regard.

Connection details: airtel broadband account no: [protected]

This is the mail i sent to them.

Dear sir/ ma'am,
I am an airtel broadband user for almost a year now and the the service quality has deteorated in the past month. My connection did not work from 6-7 then again on 12-15 and again on 17th. I made a complain a service engineer came it became functional for just an hour and since then my connection is not working. It's just 20th today and i have been without internet for 9 days in this month. I am fed up with your services you cannot provide me with proper internet connection for a single week. I called to make a complain today and they told me they cannot take my complain today. What am i supposed to do? Please can you tell me. I am regretting buying airtel connection. I pay you more than 1000 rs and you people cannot provide me working internet connection and forget about the speed. I bought a new modem for better speed but it is useless. Now i am asking people not to buy airtel because the service is so bad. Please provide me with a solution otherwise i will have to think about changing it because i am paying you to provide me internet. And i will not be making payment for the 9 days it was not working. Just provide me with a date when my problem will be resolved otherwise i will have to take some drastic action.