Airtel — Broadband connection payment adjustment

Address:	Panchkula, Haryana, 134112
Website:	www.airtel.in/broadband-and-fixed-line/broadband

Hi, I have a airtel braodband at my place (account #[protected]. Airtel was putting up new braodband lines/cables in our area (sector-21, panchkula) in Sept and somehow had an issue with the existing lines leading to connection disruption for our entire lane of 4-5 houses (of which 2 have airtel connection). After repetitive complaints on their customer care by us & our neighbour nothing was resolved. I had to take social media route in early november and after following up daily, the first response received was that airtel can't do anything and we can go-ahead and get our connection disconnected. My persistent follow-ups on facebook & twitter led to escalation of the complaint and by last week of Nov, airtel put up external wiring to make the braodband work. By that time, I had received my next bill. Even though i paid the bill for Sept & Oct when the connection was not working, I have been following up with airtel to adjust the sept & oct bill against Nov & Dec which they are not doing despite of my tweeting & posting on FB daily. Everyday they send a SMS to my mother to pay the bill else connection will be disconnected. I want to file a complaint for two things: 1. Adjustment of Sept & Oct bill already paid as service was not provided 2. Harassment of following up daily