Airtel — broadband connection refund - reg

SaiSwe

from Delhi, Delhi

Address:

620008

For availing airtel broadband connection for my residence i have approached the airtel showroom in trichy. After certain queries about my location and submission of aadhar, pan photocopies, i have paid rs.1000/- (One thousand only) through my atm card on 4th may 2017 to airtel. Later their executive called me saying that there are some technical issues and wiring issues which common people can't understand. I have contacted the showroom where i paid rs.1000/- for a refund request. They replied that i will get my money back after 3 months. Now its sepetember 13, 2017 which is beyond the time limit as they said. I want to know the reason why they have not refunded it back and what about the interest of my money which is simply stagnant in other's place for no purpose. I need my money back.

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Airtel customer support has been notified about the posted complaint.

Sep 13, 2017

Updated by SaiSwe Airtel customer care is still contacting me for broadband connection which they cannot provide in my area. I wonder what a great communication they have within themselves, instead of disturbing a customer those many times for a work which can't be done, can't they do something useful. Airtel should be ashamed for such poor communication team.