Airtel — broadband connection shifting and reconnection problem by airtel

Address:

122101

Telephone no [protected]

i have had two unpleasant experience with airtel broadband.

First Issue. - I have been using this number since Sep 2017 and paid in advance for six month to avail the discount. i renewed the same in March 2018 and in May when i had purchased a flat, i asked for shifting of the phone, Airtel informed me that this is not transferable and the amount will not be adjusted after the phone is shifted and i forfeit the amount which was around 3500 /- . I was informed that the scheme doesnt permit while i was sure that i had spoken in Sep 2017 with the person who came for connection that there is no such issue for transfer of the telephone as its normal in most cases
I want this case to be heard and resolved

Second Issue - I asked for shifting of phone on 26 May and the phone was to be connected on 29 May at new site in Gurugram, I telephone installation team person promtly reached and connected the internal line and left saying the engineer will visit me in 30 mins time and for two days no one turned up, i keep contacting all the person namely, Prashant, Kundan, Bhagwan, Raghav all in Gururgram area, Till date the connection has not been made and now these people dont pick up the calls
I have made call at customer care also on 05 May and the lady informed me that the urgent complaint has been raised and things will be done by evening, Its now 9, 45 Pm on 06 Jun 18, nothing has been done

I have been informed that its related to some activation code and making me go on spin for last 10 days now, without connection

i recommend people to avoid airtel connection, be it mobile or landline,