Airtel — broadband disconnecting n number of times

Address:

560068

Hi Airtel,

This is Hari Prasath, regarding frequent disconnection in my broadband internet connectivity. My number is[protected]. My registered mobile number is [protected].

It's been 3 times(in 3 months), I've raised complaint regarding the frequent disconnection. Technicians keep visiting my premises and solving the problem temporarily. Even if they resolve, there are frequent disconnection happening and the connection is back online after a minute or 2. I'm not able to use the internet continuously. I'm a frequent Skype caller.

I called the customer care to get help. Whenever I'm calling them, they are just raising the complaint. But no permanent resolution for the issue. And the way the floor supervisor talking to me is not pleasant. Or I can say, they are not trying to helping me out. They say, 'When you get frequent disconnection, how can you use 250GB of data in one month?'.
Here I'm sensing, they are not beveling me that I'm saying, I'm getting service disconnection frequently. I'm not sure, whether the supervisor understanding the problem or not. If the service is getting disconnected once or twice in 3 hours(which is the actual problem), in the remaining hours, is that not possible to consume GBs of data in a month of time? I don't understand what they are talking. And because of so many times interruption in service, I'm not able to use the internet properly. I asked them to close the account(though a customer to Airtel for more than 10 years). They were saying, 'We can give your waive off in the bill.' And they saying, you have raised complaint for 3 times, so we going to waive off 3 days of bill, which comes around 100+. Seriously? Then, whenever there is disconnection happening and coming back online, who gonna calculate for those?

There were 2 people, Mr. Bhaskar and Mr. Karthik. Very unpleasant to customers. Being a 'Airtel Premium member', I'm getting this type of treatment, I'm not sure about the other customers. Or I should be a new customer, so that I may get good treatment?.

I want you to take this complaint seriously and provide me a permanent solution or I need to talk to some higher level officials regarding this issue.