Airtel — Broadband frequent disruption

MESSAGE RECEIVED ON[protected].02 IST ( YOU MAY SEE THAT THIS MSG WAS RECEIVED AT 19.02 PM THOUGH WE ASKED TO COME BEFORE 6PM)
Dear Customer, Your service request no[protected] could not be attended by our engineer due to a technical issue.. The next appointment available for engineer visit is 20 Sep 2021 16:30:00-20 Sep 2021 17:30:00. Please SMS 'VISIT Y' to [protected]. If new timing is not convenient, please SMS 'VISIT N'
MESSAGE RECEIVED ON[protected].32 IST ( YOU MAY SEE THAT THE TICKET IS DECLINED BY OUR CONFIRMATION WHEREIN WE HAVEN’T CONFIRMED ANY)
Dear Customer, Request for re-appointment for your service request no.[protected], for Airtel Fixedline/Broadband[protected]_tn has been declined basis your confirmation. Your request will be resolved by undefined Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].32 IST ( YOU MAY SEE THAT THE TICKET IS DECLINED BY OUR CONFIRMATION AND TO SHARE THE HAPPY CODE)
Dear Customer, Request for re-appointment for your service request no.[protected], for Airtel Fixedline/Broadband[protected]_tn has been declined basis your confirmation. Your request will be resolved by undefined Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].14 IST (THROUGH TELEPHONIC CALL THE ENGINEER SAID THE ISSUE IS RESOLVED AND ASKED TO SHARETHE HAPPY CODE)
Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].15 IST (SINCE ISSUE IS NOT RESOLVED – ONE MORE TICKET RAISED)
Hi, Your service request no.[protected] has been assigned to engineer (Hashan_FR_N1), He will be visiting at your premises between (24 Sep 2021 03:30:00 PM - 24 Sep 2021 04:30:00 PM). To track your request, click www.airtel.in/track-order. We request you to keep the engineer informed if there is Covid patient in the house so that he can take all necessary precautions.
MESSAGE RECEIVED ON[protected].30 IST (NO ONE VISITED US BUT A REGRET MESSAGE THE ISSUE IS UNRESOLVED)
Hi, we regret for the delay caused towards resolving your service request. It is our constant endeavor to help you stay connected. Our team is still working to resolve your service request no[protected] for your Airtel Xstream Fiber ID[protected]_tn and will keep you informed on this. To track your request, click www.airtel.in/track-orderHi, Our technical team is still working on your service request no.[protected] for your Airtel Xstream Fiber services. It is expected to be resolved by 25 Sep 2021 06:35:00 PM. To track your request, click www.airtel.in/track-order
ENGINEER VISITED ONLY ON[protected] AT AROUND 5.30PM, CHANGED THE MODEM AND PROMISED THE ISSUE WONT GET REPEATED NO HAPPY CODE IS TRIGGERED AS WE ASKED HIM TO KEEP THE CONNECTION UNDER OBSERVATION AND HE AGREED
MESSAGE RECEIVED ON[protected].52 IST (AS THE ABOVE ENGINEER COULD NOT BE CONTACTED, AGAIN A TICKET IS RAISED)
Hi, Your service request no.[protected] has been assigned to engineer (Hashan_FR_N1), He will be visiting at your premises between (01 Oct 2021 04:30:00 PM - 01 Oct 2021 05:30:00 PM). To track your request, click www.airtel.in/track-order. We request you to keep the engineer informed if there is Covid patient in the house so that he can take all necessary precautions.
ISSUE ESCALATED TO SENIOR TECHNICAL TEAM & APPELLATE ON[protected] AROUND 3PM. THEY PROMISED TO SEND AN ENGINEER IN 2 HOURS BUT NO ONE CAME BUT THE ENGINEER CALLED AGAIN AT AROUND 7PM. WHEN WE SAID, THE OFFICE IS CLOSED, RECEIVED THE FOLLOWING MESSAGE

MESSAGE RECEIVED ON[protected].30 IST (NO ON VISITED US BUT A REGRET MESSAGE THE ISSUE IS UNRESOLVED)
Hi, we regret for the delay caused towards resolving your service request. It is our constant endeavor to help you stay connected. Our team is still working to resolve your service request no[protected] for your Airtel Xstream Fiber ID[protected]_tn and will keep you informed on this. To track your request, click www.airtel.in/track-order

A CALL CAME FROM BACK END TEAM ON[protected] AT 10.55 IST, WE SAID THE CONNECTION IS DISRUPTIVE, HE SAID IT IS WORKING FINE AND COULD NOT FIND ANY PROBLEM AND ASKED WHETHER WE CAN CLOSE THE TICKET. WHEN WE SAID IT IS NOT WORKING (DISCONNECTED AGAIN FEW MINUTES BEFORE THE CALL) HE HAS AGREED TO SEND SOMEONE, BUT SO FAR NO ONE HAS COME.
NOW AT AROUND 13.30 IST CALLED THE APPELLATE, ESCALATED AGAIN SPOKE TO SAME OFFICER AND HE PROMISED TO ESCALATE AGAIN TO RESOLVE IT