[Resolved] Airtel — Broadband installation not done

edwinmoses

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu, 600069
Website:	www.airtel.in

Requested an airtel broadband connection on 4th october 2016 and a person came home and collected activation fees of 1000rs. 7 days on, no technician came to install the connection and every time i call the customer care number they say u have qualified ur status is working technician will call u in 24 hours.. So far nobody has called me and now i called airtel broadband and they said they'll send technician within 24 hours. Now i recieved call saying your area is not qualified for broadband. Initially they said everything has been checked only the installation has to be made. Why are they lying to the customer? And the customer care executives are not responding properly. I wanted a refund and they said it will take 15 days. Waste of money and time. If a connection was not possible why did they collect activation fees and lie to me? Please take action against such fraudsters.

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Nov 17, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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