Airtel — Broadband Internet Connection Issue

swapnil dongre

Address:	560093
Website:	www.airtel.in

Hi, I am Swapnil Dongre from Abbiah Reddy layout, Kaggadaspura, Bangalore- 560093. I applied for new broadband connection from airtel in Vignan Nagar. A guy name Sudhakar([protected]) collected necessary documents along with Rs.1000/- installation charges and told me that, connection can be done within 2-3 working days on 28-Sept-2015. Still I didn't get airtel connection. Whenever I call him(I need to call him around 20-25 times then he reply with an sms) he reply, it will get it done in 2 days. I went to airtel customer care near Vignan Nagar, they are saying that It is done by third party and they can't help on this. I asked them to refund my money, for that also they are saying that, they can't do anything on this as this is handled by third party.They gave me Sudhakar's Manager number. Now, his manager Anand ([protected])also not responding for the call.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Dongre,
This is with reference to your post dated 19 October 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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