[Resolved] Airtel — Broadband / internet issues not solved since last 6 months | |||
Dear Sir/Madam, I am really fed-up and frustrated with the level of service provided by Airtel to me in spite being the customer of Airtel since last 15 years. I have been paying the bill month after month without using the service at all. In summary, my problem is frequent disturbances and non-availability of the internet/broadband line and no one is able to rectify the problem. I have raised number of request towards the same since last few months and every time the service request is closed without even checking with me if the problem has been rectified or not. Every new engineer which comes will give some damn excuse but will not solve the problem. Last engineer which came to see the problem told me a shocking solution to the problem ‘ Move from 8 mpbs speed to 2 mbps’!!! So I need you help to get my issue closed ASAP and also Airtel should return back the money I have been paying them since last 6 months. I have hardly used the service and they can check the same from their records. Regards, Raza Abbas Tel No –[protected], [protected] Was this information helpful? | |||
Jan 4, 2016 Complaint marked as Resolved Sorry my problem still exists and there is no resolution to the problem. Surprise to see bill of this month is again generated. Please note as complained earlier, I need the immediate solution to my problem and also refund of last 6 months of payment because of the harassment faced and ZERO usage of the service.
FYI No one from the Company has contracted me till date, so please keep this complain open till issue is closed and I request you to escalate it as I can see even after complaining at consumer forum, service provider is least bothered. Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Sorry my problem still exists and there is no resolution to the problem. Surprise to see bill of this month is again generated. Please note as complained earlier, I need the immediate solution to my problem and also refund of last 6 months of payment because of the harassment faced and ZERO usage of the service.
Sorry my problem still exists and there is no resolution to the problem. Surprise to see bill of this month is again generated. Please note as complained earlier, I need the immediate solution to my problem and also refund of last 6 months of payment because of the harassment faced and ZERO usage of the service.
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This is with reference to your post dated 14 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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