Airtel — Broadband Internet not working for 20 days

Address:	Bangalore, Karnataka
Website:	www.airtel.in

Airtel has been the WORST customer care and ISP ever faced. Firstly, I have been facing slow internet for quite a while, I raised a few complaints but no one got back to me regarding it, which was ok at first. On 9th September, I called up and made a case that the internet was too slow and mobile streaming wasn't working. It was registered but I didn't get a call from the technician regarding this. Just a day later, my internet stopped working entirely. I called the customer care and they said they would resolve in a day. Two days later. I called up the customer care, they proceeded to tell me they were looking into my complaint about "slow internet", I went on to explain to them that my INTERNET wasn't working at all. They again told me to wait another day. A day later, 10 more calls yielded the same results. "We are looking into your issue for slow internet". ONE- No one resolved slow internet. TWO - MY INTERNET WASN'T WORKING AT ALL. 5 DAYS later, I lost my cool, and told a lady who was working as customer care, 'if you can't fix my internet, please disconnect it'. She went ahead AND PROCESSED DISCONNECTION. I hung up, a day later and asked to speak to the manager. The floor manager was extremely rude and told me 'If we can't fix your internet we will proceed with disconnection' . Through the entire call he treated me like I was stupid because I asked them to resolve my internet AND give me a time for how long it would take. That didn't happen. It has been 20 DAYS today and no one has spoken to me resolving my internet issue, yet I have received a bill of Rs. 2000. I will NOT be paying this bill and I will be putting my internet struggles on social media for everyone to see, as well as filing a case in the consumer court. This is NOT a small issue. 20 days of INTERNET is not ACCEPTABLE. Being rude to your customers is WORSE