[Resolved] Airtel — Broadband issue for 10 days | |||
Hi, This mail is to notify airtel to revoke our broadband connection. This mail is also to to make you aware that worst customer service for past 10 days almost. We have been calling repeatedly, sending mails for the complaint number : 77277622, but no proper action has been taken yet. No care about the customer relationship. We call the customer care everyday, they give us some engineer's contact number. We call him, he says he fixed it already but it never works and then he says he will fix again and that he doesnt care about when the complaint was raised. Enough of these games between airtel and us. Please revoke the connection because I dont see that a customer who has no past dues, all payments done is treated is being treated like this. And FYI we used internet this month only for the first days. Please be more responsive the next time you receive a complaint from any customer. I want a reply immediately with proper response on how to revoke the connection. Regards Deepak Was this information helpful? | |||
Feb 25, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 14, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 13 January 2017. We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jan 23, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 13 January 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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