[Resolved] Airtel — Broadband modem issue

jaimeena

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	Consumer complaints

Hi, we have airtel broadband connection for last 7 years acxount number is.[protected]. We have issue with modem and contacted customer care few months back to disconnect. They informed that in couple of months we are upgrading the lines and would proivde an alternate modem. We reached airtel after this upgrade and they are now saying we need to pay around 1500rs for the modem. If it is the case, when i requested for disconnection why should they provide. A wrong promise of providing alternate modem. I am not happy with this kind of false promise from reputed company like airtel.

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Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 15, 2017

Updated by jaimeena No i didn't receive any call to resolve this issue.2days since I registered this issue but no response.

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 13 July 2017

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 19, 2017

Updated by jaimeena You can call me on [protected] or [protected]

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 July 2017 .

Thank you for sharing your alternate contact details with us.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd