Airtel — broadband new connection fraud

Address:

Bangalore, Karnataka, 560033

Hi Airtel team, I have applied for a BroadBand connection last Thursday 30th May 2019 and received a CAF #[protected] and Ref No: [protected]on SMS and I also have made a payment of 3536INR for 3 months subscription, I was told by the agent that Airtel will contact in 1-2 business days for installation, I haven't received any call or a message from Airtel for installation & when I called the customer care there is no update whatsoever of the request for a new connection. All I get to hear is we will get back to you in 24hrs. I think this is a big fraudulent activity by Airtel & the team. I tried calling the agent who had come for the booking, he has stopped receiving my calls now. Need help on this to get the money refunded by Airtel.