[Resolved] Airtel — Broadband new connection speed limit | |||||
Hi, i am a 8 year customer of airtel. I have postpaid, prepaid, broadband and dth in airtel itself. Recently i subscribed for an broadband connection in bangalore area. I met an airtel representative who was at a stall near my house in huskur gate area. The airtel representative showed me list of plans available and i selected 16mbps - 50gb plan at a rental of rs 1049 per month. I paid rs 1000 /- for getting a new broadband connection to the representative. When paying the amount i reconfirmed my plan as 16mbps and 50gb. The representative assured the connection will be given in 3 working days. I received a message from airtel stating that the installation order number is 57928686 and the account number is [protected]. After the installation, i checked the speed limit and it was 2mbps. I called airtel customer care and complained about the speed limit as i subscribed for 16mbps and was getting only 2 mbps. They replied that in my area the maximum speed limit is 2mbps only. They created a ticket bearing number 66495504 for my complaint. There was no information about the ticket for some days and when i checked the status after 3 days i found the ticket was closed. There was no resolution or work around given to me from airtel for the complaint. Without any resolution to my complaint they have closed the ticket. Also when 2 mbps is the highest speed that can be given by airtel in my area why airtel has appointed a representative in my area and giving applications for subscribing new connections for 16mbps. There is no notification from airtel that 16mbps is not feasible in this area. I need a proper response from airtel. Was this information helpful? | |||||
Aug 12, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 16, 2016 Airtel Customer Care's response Dear Mr. Venkatraman, This is with reference to your post dated 14 April 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 16, 2016 Airtel Customer Care's response Dear Mr. Venkatraman, This is with reference to your post dated 14 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 11, 2016 Airtel Customer Care's response Dear Mr. Venkatraman, This is with reference to your post dated 14 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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