Airtel Broadband — No refund provided for the Airtel Broadband

Address:

Bangalore, Karnataka

Hi, My name is suresh and i have opted for Airtel broad band connection in the month of august 2013. They told that we will provide you the internet connection and took Rs.600. Rs. 500 as deposit and Rs.100 for background verification. But later they told that they will not be able to provide me the internet connection as there is no port availability. Hence i requested for refund. They told that they will refund my money within 22 working days. I waited almost 30 days and i did not get refund. Hence i called them for the status, they told that we could not reach you and the house was locked. 2. I raised the complaint 2nd time and they told once again that i have to wait for 22 days. Once again i waited for 22 days and 23rd day when i called them they told that address is wrong. 3. 3rd time i raised the complaint once again and requested them to refund my money. They assured me and told that we will refund the money within 22 days. I was convened and thought to wait for another 22 days. But once again the same issue i did not get refund. 4. 4th time when i called them they told that i cannot find any complaint on the phone that i gave them nor on the registration form that they gave me. So i spoke to the supervisor regards to the same and he told that the phone was wrongly updated and he apologized and told that please give us 22 days once again and this time we will ensure that you will get refund. So i told him that this would be the last chance. He said that we will fix the issue. I gave the mobile no+alternate phone no. And even i told the supervisor to take request on the alternate phone no that i gave him. He agreed to that. And i confirmed with him if i give the phone number will you be able to pull up the complaint information. He told that we can retrieve the details using the phone number. Waited another 22 day i did not get refund. When i called them once again they told that they cannot pull the complaint details as the server is busy. I told that i cannot keep on calling you guys so please arrange call back from the manager or the supervisor. They took request and told that the supervisor will call within 2 hours and i did not get any call from them. So i called them back and they told that we are not able to pull the complaint from the phone number nor the register form no. I told them i want to speak to supervisor, they put me on hold for 30 minutes and then the call was disconnected. I got frustrated and never wanted to call them back. I had airtel postpaid connection and even i have cancelled that. I called them back now in January 2014 and once again they have taken request and they have informed me that it will take another 12 days. So let me wait this time if i am not getting the refund i have to take the necessary steps.