[Resolved] Airtel — Broadband : no show and no refund | |||||
I have booked a airtel broadband connection on dated 3rd july, 2016. The person came for the doccument collection took 1000 rs from me and given one recipt. He told me that within two days everything will be done. That was sunday. I called them on thursday, they told me the installation will be done on saturday. On saturday, i was informed that things will happen on monday. Atlast on monday one of the technician called me and told there is no feasability hence they cant proceed. I asked for thr refund and they had given me an online portal to raise a refund request. The fellow from the airtel office told me it will take another three to five days to proccess. I have applied on 11th of july, 2016 with the account details and uploaded a cancelled cheque. I was acknowledged by a incident ticket aor8f971c. I called to customer care too but went in vain. My contact number is[protected] Regards, Sridipta Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Sridipta, This is with reference to your post dated 20 July 2016. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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It is almost 15 days past from the refund request and three days past from your last reply.
Please let me know your action further.
Regards,
Sridipta Bagchi
[protected]