[Resolved]  Airtel Broadband — Not received the refund of installation charges (broadband)

Address:	Thane, Maharashtra, 400604
Website:	www.airtel.in/broadband-and-fixed-line/broadband

I applied for Airtel Broadband on 23.10.15. On 24.10.15, Mr. Ajay (Mobile no.-[protected]), Airtel executive came to my office to collect the required documents and installation charges. He ensured me that my connection would be activated at the most by 26.10.15. But, on 26.10.15 when I called him to ask if my connection would be activated, he said that my application has been rejected as he had tried to "manage" things in the work order and asked me to wait for 2-3 days. I was in urgent need of internet as my exams were coming up, so I asked him to make the refund of installation charges as soon as possible. But showing an unethical behaviour, he said he won't be able to make the refund soon as he was keeping busy and asked me not to fight for such a small amount of money. Later, after a heated argument, he said that travelling so far won't be possible for him and hence asked me to come to Thane station. This was totally an unethical behaviour on his part. On 27.10.15, I called him again if he would be coming to make an refund but there has been no response on his part as he has stopped taking my calls.
When I spoke to Airtel customer care about my grievances, the executive said he can't help me the issue and I'll have to go to authorised Airtel office to resolve the issue.
For me, it is not about the "small amount of money" as the Airtel employee says, it is about the cheating a customer and tiresome and humilating process customer has to go through to get the justice. I may get my money back but the process that Airtel has made me go through to get the refund will be unforgettable.

Regards
Krati Kaushik
[protected]