Airtel — Broadband not working[protected]

Good Afternoon,

This is regarding complaint number[protected] lodged on September 4, 2021. It is going to be almost 2 days and I have called 121 multiple times but no resolution has been provided yet.
As per the technician, someone from their team has put new connection and cut my wire as there is limited space in the box. I have been a Airtel customer for a long time. I am not sure why Airtel technicians has adopted this kind of practice and harassing the customers.

Kindly look in to this matter and provide me the resolution ASAP.