[Resolved] Airtel — Broadband not working

Puneetarora333

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110018

My name is puneet and my airtel landline number is[protected]. I would like to bring in your notice that i am facing issues with my broadband connection from last one month, the issue is frequent disconnection. I have raised the complaint end number times. Four engineers have already visited my place, however they are not able to fix it till now. It is becoming so frustrating now as it is affecting my work. I have again called customer service last sunday. Somebody was supposed to come and fix this but no one turned up till now, its been 4 days reference number[protected]. Now airtel has started harassing people. I would request a urgent disconnection of this number. Also i need waiver on my current bill as i am not able to use the internet from last month, then only i will make the payment.

Your early response will be much appreciated.

Thanks
Puneet
[protected]

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Jul 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

May 28, 2017

Updated by Puneetarora333 Hi,

Further to my previous email, Airtel Engineer visited my place and they checked everything. The issue is with my Modem. I have asked Airtel to change my Modem, however they are charging me for this. I am not able to use my internet from 27th of April. Can you please let me know who is going to bear that cost ????? IF you can give me a waiver for this whole month I am ready to pay for the Modem. Else you can disconnect my connection and I am not going to pay a single penny. I will raise it to consumer court as i have everything documented with me.

Thanks
Puneet

May 31, 2017

Updated by Puneetarora333 Hi Team Airtel,

I have not heard anything back from anyone yet. Can you please get back to me ASAP, else i have no other option and i will go with another service provider.

Your early response will be much appreciated.

Thanks
Puneet

Verified Support

Jun 04, 2017

Airtel Customer Care's response Dear Mr. Arora,

This is with reference to your post dated 25 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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