[Resolved] Airtel — Broadband not working from more than 3 days | |||||
I made a complaint on 27 july regarding broadband. It is not working from 27july. The airtel customer care said that it will be solved in 24 hours but in between airtel did not gave me any feedback or update. After 24 hours when problem was not solved i again contacted the airtel supervisor and some sana said that it will be solved till 12 pm. So i again waited for next 6 hours but no action was taken. Again i called the customer care and this time some dev answered the call from the senior department and after 25 minutes of call waiting he said that there is some issue with the main line and all, so it will take two days more. But that guy also said that it is not confirm that it will be solved in next two days. And even he had no idea that what step have been taken by the airtel to solve the problem. Even i also mailed a complaint to airtel appellate Appellate. [protected]@in. Airtel. Com. Some sanjay called me and said that this some engineer will visit to me and this problem will be solved by evening. But no one from airtel contacted me or visited. The same type of problem i faced in february 2016 and airtel took 15 days to solve the issue and now again i am facing the same problem. If airtel is not able to provide me service in my area.. Kindly let me know so that i can change to some other service provider. This is the way of treating there old loyal customers. Airtel being a big company they are unable to rectify a line issue in 3 days and still they do not know the exact time to solve the issue. Reference number : 70859076 Was this information helpful? | |||||
Sep 5, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Aug 05, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 29 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Even no one knows when it will be solved.
thank you airtel for fooling your one old and loyal customer.