[Resolved] Airtel — Broadband not working since 10 days. No action on repeated complaints

Anamika9

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560029

My airtel broadband is not working since 2 weeks now. I complained to airtel Customer care last Friday (8/12) after waiting for 3-4 days for it to correct on its own. My complaint was taken in and since then they have been just promising to provide me help and that they will resolve the issue the same day. Till date I have called them around 6-7 times with my complaint but have not received a single call from anyone to know or to correct the issue. Its not working at all. Please help as airtel is not responding or helping at all.

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May 14, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Aug 22, 2016

Updated by Anamika9 The weekend has passed again. Till now no support.

Aug 22, 2016

Updated by Anamika9 Hi Akansha,

Its already been more than 10 days since my complaint @ airtel and 15 days since it stopped working and till now I haven't received any assistance. This is terrible customer support. Only reason that I think for it to take this long is that you are not working on this issue. Even though on call you always promise to get it resolved in 24hrs.

Aug 24, 2016

Updated by Anamika9 Hi Akansha,

Post is dated 20th August and the complaint ticket on your end is open since 12th AUg. Can you please tell how much more time will it require considering its not even checked till now. Pathetic. Since the connection is not working since 8th August, its already more than half a month. Make sure you don't bill me for this period.

Aug 26, 2016

Updated by Anamika9 Still no support from Airtel to get the issue resolved.

Verified Support

Aug 28, 2016

Airtel Customer Care's response Dear Anamika,

This is with reference to your post dated 20 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Aug 29, 2016

Updated by Anamika9 HORRIBLE HORRIBLE HORRIBLE!!! How can u just say that you have shared resolution details with me when I have received no such call / email /information... Terrible. The internet Is not working at all. I think you really want me to take this higher and be assured I am ready to fight this out. Its almost a month now and I am planning to take action against you now for not providing any service. I was warned about airtel earlier but I think I was a fool to believe that you are not that bad. I know ur reputation in market is based on the support you give which is NILL. I will take this matter forward and sue you definitely in consumer court.

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Comments

Anamika9

from Bengaluru, Karnataka

Hi Akansha,

Its already been more than 10 days since my complaint @ airtel and 15 days since it stopped working and till now I haven't received any assistance. This is terrible customer support. Only reason that I think for it to take this long is that you are not working on this issue. Even though on call you always promise to get it resolved in 24hrs.

anujagarwal27

from Mumbai, Maharashtra

I do Agree with Anamika, the services of Airtel are really pathetic .

Kudos to Anamika that she had stood against such critical issue and had taken a lead to get the same resolved .

I heartily congratulate Anamika for taking a step against such worst service provider .

Regards,

Anuj