[Resolved]  Airtel — Broadband outage

Address:

New Delhi, Delhi, 110019

My recent experience with Airtel broadband has been one of a kind nightmare. The service outage was due to hampered distribution box of the main cable on 20th Jan 2016 night. Upon calling up local area service engineer he could not give any ETA on the issue resolution and my numerous followups with customer care (on 121) they kept increasing the deadline of resolution. Finally the connection was restored on 27th Jan 2016 vide sms [Your Ref. no. 63876760 regarding Connection Not Working for your fixedline/broadband [protected] has been resolved. For assistance, please call customer care.].

For this entire duration of 8 days i was unable to work from home and missed my deadlines. Consequently it hampered my work significantly. I had to find an alternative for my work to be up and running so i hadto buy MTS wifi for 1500 rupees around end if the month when i was already financially low. Hence at this point of time my work in hampered alongwith financial loss too.

Post restoration airtel promised to provide me a waiver for the the outage however they cannot compensate me beyond this for my time work and money loss, hence i am not happy about thier resolution time and the response provided thereafter