[Resolved] Airtel — Broadband plan change request/ disconnection request

Pankaj Masand

from Jammu, Jammu and Kashmir

Address:	New Delhi, Delhi, 110052
Website:	airtel.in

Hi
I am having airtel broadband connection 4mbps for which my data limit was increased few months back.
Last week my data limit was again reduced to 35 gb without intimation. I checked few more plans to shift over and found many new plans of higher speed available at lower cost. I tried to contact Airtel customer care to shift to lower price plan of higher speed but I'm yet to hear back from your end.
It is very disappointing to see such a response as I'm already paying a higher price for an obsolete plan.
Kindly follow up and revert so as to help me decide to continue with Airtel.
Rgds
Pankaj Masand
[protected]

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Mar 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

Airtel Customer Care's response Dear Mr. Masand,

This is with reference to your post dated 11 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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