[Resolved]  Airtel Broadband — Refund of installation fee not received yet

Address:Chennai, Tamil Nadu

Hi Customer Complaints Forum, On 27th July 2013, an executive came to my house for the installation of Airtel fixedline/Brodband and took Rs 1400 as the installation fees. He told me that some guys will come for the installation in few days. After 2 days, i got a call from Airtel Customer Support that due to lack of availability of connections, the installation cannot not happen and the amount will be refunded withing 15 days. It has been 4 months now and the refund has not been received yet. The customer care guys are saying that they have sent the check to my address but i have received nothing. They also said that if a check has been sent to the customer (Does not matter if customer has received or not), it cannot be re issued. What kind of policy is that? My question to Airtel is that if they do not have connections available, then why do they sent there executives to collect payment first. Why cant they first check the feasibility and then collect the payment of installation. Airtel still has my money. Just want to know how they are planning to show that money in there P/L Books...earning from cheating or profit from fooling customers!!!. Below are my details that will help you people to track my application record. Name: Kapil Kumar Agarwal Cell : +91 [protected] Airtel Fixed-line/Installation Request : 14728408 City : Chennai State : Tamil Nadu Area : Madanandpuram, Porur
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Aug 14, 2020
Complaint marked as Resolved 
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Namaste Mr. Kumar,

This is with reference to your post dated 06 November 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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