[Resolved]  Airtel Broadband — Refund of installation fee not received yet

Address:Chennai, Tamil Nadu

Hi Customer Complaints Forum, On 27th July 2013, an executive came to my house for the installation of Airtel fixedline/Brodband and took Rs 1400 as the installation fees. He told me that some guys will come for the installation in few days. After 2 days, i got a call from Airtel Customer Support that due to lack of availability of connections, the installation cannot not happen and the amount will be refunded withing 15 days. It has been 4 months now and the refund has not been received yet. The customer care guys are saying that they have sent the check to my address but i have received nothing. They also said that if a check has been sent to the customer (Does not matter if customer has received or not), it cannot be re issued. What kind of policy is that? My question to Airtel is that if they do not have connections available, then why do they sent there executives to collect payment first. Why cant they first check the feasibility and then collect the payment of installation. Airtel still has my money. Just want to know how they are planning to show that money in there P/L Books...earning from cheating or profit from fooling customers!!!. Below are my details that will help you people to track my application record. Name: Kapil Kumar Agarwal Cell : +91 [protected] Airtel Fixed-line/Installation Request : 14728408 City : Chennai State : Tamil Nadu Area : Madanandpuram, Porur
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


Namaste Mr. Kumar,

This is with reference to your post dated 06 November 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information