Airtel — broadband service are not working and having payment issue

Address:	600126
Website:	www.airtel.in

I applied for broadband connection on 12 Jan 18 so I called they ask me to pay the installation free so I said okay asked how should I pay they said need to pay through app or website use pcaf no. 4503068.

So I used that and paid ₹500. So I called let them know they asked me to pay like 1000 for installation. I said I didn't know that. They said they will revert the money to card payment made.

I asked okay, they ask me give them a plan so said₹1099

Then they asked for pic and Id proof and CHK copy they said send it through WhatsApp later a sales guy will come and take these things from you.

A technical guy came installed everything asked will he be taking the CHK said no he won't sale guy will come later.

I thought some would come and take the check but no one came. Waited more then a week but no one said they sent someone.

I wanted the plan for 6 months plan bill came out this 14 the no reversal of pymt was done no pymt was applied and asked to pay monthly payment which I didn't have clue of as i wanted 6 months plan.

So i texted that number in WhatsApp on 18 feb18 after seeing the bill whom I spoke to for connection replied need to visit nearest customer care centre. So I visited selaiyur Airtel showroom said we don't know what is needed to done.asked me to visit Gowriwakkam Airtel showroom gone there asked for help said can't do.

So he was able to contact that guy so I spoke with him said I will come to house and collect all your details tomorrow. So said okay.

He called unable to do anything. So he gave a number for other lady asked call
Called her said will call you back but didn't call. I tried calling her may time unable to reach as she was busy. pH no.[protected] it's more than 6 hrs.

So I have attached bill that came to me and bill of ₹500 that I paid that they said will be reversed back.

No action is being taken by anyone of them each one said I just need to switch the monthly to six month plan so I was ok then do it. But each one giving other person number.

Is this kind of services that you provide.
I just want it to be fixed no one came and check is still with me. No hard copy proffered they had taken.

So solve it ASAP
I AM UNABLE TO USE MY INTERNET FOR LIKE 15 DAYS AND THEY ARE NOT EVEN RESPONDING TO THAT.

Name UZZWAL KUMAR KONER
Acct. [protected]
PCAF. 4503068
DELS. [protected]