Please look at the below mail thread. Still Airtel Black is not activated. Kindly compensate me for the mental agony caused and false promises for more than 2 weeks. And no proper response to mail/calls. All my time wasted waiting for Airtel Connection that too after paying advance amount.
For 1 week there is no connection at all and no one listened to the complaints. The field agent phone was switched off and no action was taken. Still it's not activated properly.
On Sat, Mar 11, 2023, 4:27 PM Rishabh Mittal wrote:
Hello,
Kindly check the trailing mail on an urgent basis. There is no response from your(Airtel) end so far.
Docket number: 4342149
On Thu, Mar 9, 2023 at 10:42 PM Rishabh Mittal wrote:
Hi,
Is there any update on this?
I still have no Airtel internet connection. I want a refund for days not served to me, despite taking Rs 4000/- as advance and facing mental pressure and other monetary losses due to your unreliable and unsatisfactory service and resolution.
The app is still not working properly, no one contacted me for setting up Airtel broadband. Moreover, the DTH that you provided, has lesser channels that I had opted for and the customer executive said that those channels are not part of my pack, whereas they actually are as per the website information, but as there is no updated info available on app, I can't confirm the same to him.
Such a pathetic service! Even after complaining on calls and mail, and waiting for 3 days (despite your promise of 24-48 hrs), still no one is ready to take the responsibility. The internet down time is already approaching almost a week now and my plan was changed much earlier.
I will be bound to forward the case to NCH if still there is no solution from your end, other than changing the service provider. I still have my DishTV hardware connection intact and can easily switch back to my previous service provider as I see no benefit of Airtel Black. The monthly bill is also not yet generated.
Kindly check the same on priority.
Landline number:[protected]
Contact no: +91-[protected]
Regards,
Rishabh Mittal
+91-[protected]
On Tue, Mar 7, 2023 at 10:59 AM appellate wrote:
Dear Rishabh,
warm greeting from Airtel!
This is in response to your email regarding delay for your Airtel Balck order with mobile number [protected].
We are working on your request. Please allow us 24-48 hrs to come back to you with an update.
Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
In future to check any network issue & raise a complaint, view & pay bills, manage your account efficiently, track your usage, claim rewards & much more by clicking on the following linkswww.airtel.in/5/dsl
Hope this helps!
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
From:
Sent: Mar 6, 2023 7:13 PM
Subject: No broadband connection for Airtel Black
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Airtel Team,
I hope you are aware of the fact that I am Airtel Black Customer and was promised priority resolution service.
Despite several complaints and reminders still I have no broadband connection. Is this the service you provide to premium customers?
The customer representative has no answer and the connection agent is not picking up the phone.
Kindly check the same at the earliest as it is already many days since I moved to Airtel black and still fibre connection is not provided and now even the copper connection is removed and there is no internet connectivity and no update on this.
Kindly explain the delay and this sort of attitude to me. I can't rely on Airtel anymore even when switched to Airtel Black. The app still shows incomplete information for my account.
As per your written assurance in various previous mails and Airtel Black promises, Airtel has repeatedly failed to provide/resolve or even listen to customer's voice. Kindly compensate me for the mental pressure and monetory loss faced by me by relying on your services, failing which I will be required to disconnect and move to other service provider.
You may check your complaint records and get in touch with your field agents Mohit and Praveen to seek clarification.
Landline number:[protected]
Contact no: +91-[protected]
Regards,
Rishabh Mittal
+91-[protected]
From: Rishabh Mittal
Sent: Monday, March 06, 2023 07:12 PM
To: [appellate ]
Subject: No broadband connection for Airtel Black
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Airtel Team,
I hope you are aware of the fact that I am Airtel Black Customer and was promised priority resolution service.
Despite several complaints and reminders still I have no broadband connection. Is this the service you provide to premium customers?
The customer representative has no answer and the connection agent is not picking up the phone.
Kindly check the same at the earliest as it is already many days since I moved to Airtel black and still fibre connection is not provided and now even the copper connection is removed and there is no internet connectivity and no update on this.
Kindly explain the delay and this sort of attitude to me. I can't rely on Airtel anymore even when switched to Airtel Black. The app still shows incomplete information for my account.
As per your written assurance in various previous mails and Airtel Black promises, Airtel has repeatedly failed to provide/resolve or even listen to customer's voice. Kindly compensate me for the mental pressure and monetory loss faced by me by relying on your services, failing which I will be required to disconnect and move to other service provider.
You may check your complaint records and get in touch with your field agents Mohit and Praveen to seek clarification.
Landline number:[protected]
Contact no: +91-[protected]
Regards,
Rishabh Mittal
+91-[protected]
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