[Resolved] Airtel Broadband — SmartBytes wrongly activated on my account | |||
I am a airtel broadband user. It is 10:15pm right now. At 9:23pm i received an sms that Smartbytes has been activated for 1gb. Firstly, i did give any such request nor did i get the smart byte page. Secondly, i have more than 1.3GB in my account which is sufficient for my usage for this month. I called up customer care to inform them but they refused to accept that i am correct and that their data being shown in correct. I had a word with Sudesh with interaction number[protected] but i am sure that these people never accept their mistake. I Guarantee that this request has not been given by me. Was this information helpful? | |||
Complaint marked as Resolved
After a lot of effort by me, the complaint was resolved by Airtel.
They just refused to accept that the smart bytes has not been activated by me. Verified Support Jan 02, 2014 Airtel Customer Care's response Namaste Mr. Dugar, This is with reference to your post dated 01 January 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@in.airtel.com Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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This is with reference to your post dated 01 january 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33