Airtel Broadband — Speed is not provided as committed | |||||
I applied for an airtel broadband connection with 1399/- in which they provide 16 MBPS of speed with 40GB data. But after the installation they told that they have activated for 4MBPS plan and will upgrade it to 16 MBPS in two days. It is been 2 weeks and they changed their word to provide 8MBPS after continuous calling to executives and customer care. Now they(airtel) are asking us to compromise for the 4MBPS speed and have to pay the same price. When I call the customer care, they continuously put on hold and make us to wait for long time.I paid 1000/- as installation charges. When i ask for cancellation, they are not ready to refund my installation fee and asking to pay how much i used as of now. Date of incident: 24'Oct 2015 Customer Enrollment Form No:4135051 I need my money to be refunded or upgrade my speed for what they have committed initially. Was this information helpful? | |||||
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Airtel customer support has been notified about the posted complaint. | |||||
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This is with reference to your post dated 24 October 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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