[Resolved] Airtel — Broadband speed - Not delivering the assured speed - CHEATING CONSUMER

DemiGodDaG8

from Chennai, Tamil Nadu

Address:	600034
Website:	airtel.in

I opted for Airtel' Broadband connection in Feb. 2016 & it is an ARP @ 16Mbps speed - present FUP is 130GB. Till today right from Feb. 7, 2016 the maximum speed was hardly 1Mbps; I lodged so many complaints & no action was taken by the company to deliver 16Mbps speed as per the plan I opted for & assured by Airtel "IN BLACK & WHITE". They keep repeating the same stories again & again like " IF YOU CONNECT YOUR SYSTEM TO ROUTER DIRECTLY USING CABLE YOU"LL GET 16Mbps SPEED"; this is a white lie since I checked it out too. Recently I got to know that speed is low because of the distance of my residence is from their exchange; they concealed this fact for nearly 1 1/2 years so far & only recently accepted this fact. This is "OUTRIGHT CHEATING" that too for so long. My efforts to set right this issue are in vain & it is quite clear Airtel doesn't care a damn about their customers & mints money in all ways they can cheating customers like us outrightly. My written complaints through eMails to their appellate authorities also haven't yielded any corrective actions from their end; hence this complaint to our Indian government.

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Aug 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 08, 2017

Updated by DemiGodDaG8 My name is S. Suresh.
My account # with Airtel is: [protected]
Airtel DSL ID is: [protected]_tn

Verified Support

Jul 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 8 July 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 11, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 8 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 13, 2017

Updated by DemiGodDaG8 IT IS QUITE CLEAR IT IS PRE-MEDITATED CHEATING FOR MORE THAN 1 1/2 YEARS. I OPTED FOR AIRTEL'S BB PLAN IN FEB. 2016 SINCE THEY GUARANTEED 16Mbps SPEED; IF THEY HAD TOLD ME IN FEB. 2016 ITSELF THAT IT WILL BE HARDLY 1Mbps SPEED I WOULD'VE CHOSEN SOME OTHER COMPANY. YOU KNOW THERE ARE PLENTY OF COMPANIES OFFERING MUCH BETTER SPEED (EVEN 300Mbps) WITH HIGHER DATA PACKS AT MUCH LOWER RATES THAN WHAT AIRTEL HAS CHARGED. THEY (AIRTEL) DON'T SEEM TO HAVE ANY INTENTION WHATSOEVER TO RESOLVE THIS ISSUE.

WHAT NEEDS TO BE DONE IMMEDIATELY IS:
* AIRTEL SHOULD RETURN ALL THE MONEY I'VE PAID THE PAST TWO YEARS (AROUND Rs. 25K)
* ENSURE A MINIMUM SPEED OF 16Mbps CONSISTENTLY
* FOR WASTING MY & MY FAMILY'S TIME & ALL THE MENTAL AGONY ENCOUNTERED AS A DIRECT EFFECT
OF SUCH LOW SPEED, AIRTEL NEED TO PROVIDE ADEQUATE MONETARY COMPENSATION BASED ON
MUTUAL CONSENT
AIRTEL TRIED TO CHEAT ME TWO OTHER OCCASIONS BY CHARGING Rs.1, 000 ; FIRST TIME FOR
INSTALLATION WHICH IS FREE FOR CUSTOMERS WHO OPT FOR THEIR ARP PLAN; SECOND TIME AGAIN
FOR ANOTHER Rs.1, 000 AFTER PROMISING ME TO REPLACE THE ROUTER (ROUTER PLUS INSTALLATION)
FREE OF CHARGE.

IF AIRTEL DOESN'T RESOLVE THIS ISSUE AS SPECIFIED, WITHIN A WEEK'S TIME, I'LL BE FORCED TO EXPEDITE OTHER OPTIONS.

Jul 22, 2017

Updated by DemiGodDaG8 ALL MY EFFORTS TO SETTLE THE ISSUE AMICABLY WITH M/s Airtel SO FAR ARE IN VAIN. IT IS A WELL KNOWN FACT THAT Airtel DOESN'T CARE ABOUT THEIR CUSTOMERS; THAT'S THE REASON I TOOK UP THE ISSUE THROUGH YOUR FORUM. IT IS ABOUT A FORTNIGHT POST MY COMPLAINT BUT NO ACTIONS FROM Airtel; THEY THINK THEY CAN EVADE THE ISSUE "FOREVER' WHICH ISN'T POSSIBLE WITH EVERYBODY ALL THE TIME.
IF AIRTEL DOESN'T RESOLVE THIS ISSUE AS SPECIFIED BY ME "IMMEDIATELY" I'LL BE FORCED TO RESORT TO OTHER MEASURES WHICH WOULD LET EVERYBODY KNOW AIRTEL'S TRUE COLOR TARNISHING THEIR BRAND IMAGE aka CUSTOMERS' GOODWILL FOREVER; CONSEQUENCES WILL RUIN THE BUSINESS ENTITY ONE & FOR ALL."CLOCK IS TICKING; ACT FAST".
I'VE GIVEN MORE THAN A MONTH FOR Airtel TO SETTLE THIS ISSUE BUT YOUR SILENCE ONLY ADDS MORE FUEL TO THE RAGING FIRE!

Aug 01, 2017

Updated by DemiGodDaG8 JUST BY KEEPING QUIET YOU CAN'T EVADE THIS ISSUE. SETTLE THIS ISSUE AMICABLY AS SPECIFIED BY ME IN MY EARLIER UPDATES, "IMMEDIATELY"; DON'T FORCE ME TO INITIATE OTHER ACTIONS THAT WILL RESULT IN HIGHER PENALTY FOR YOUR COMPANY & HIGHER YIELD FOR ME. THIS IS YOUR REAL LAST OPPORTUNITY TO SETTLE THIS ISSUE "ONE & FOR ALL"!