Airtel — broadband speed problem.. 2mbps instead of 40 mbps

Address:

Kanchipuram, Tamil Nadu, 603210

Broadband and landline connection number[protected]
Dear sir,

We were having this connection till last wednesday. Since 2015 march or so. We had no problem with the phone or with the bradband connection untill november 2016.

In nov 2016 somebody from airtel bangalore called us and told us that, on installing a new modem at a cost of rs.1000/- our connection will be upgraded to 40 mbps. We accepted and bought the modem.

But nothing happened in the month of nov 2016, reason told was ofc cable are being laid. Since then our speed got recued from 16 mbps to 2 mbps.

In ec 2016 also nothing wen ahead, reason told was, just hold your breath, amma died. We accepted.

In jan 2017 also nothing happened, reason told some underground cable problem. We accepted. On these three months we made several compalints regarding speed. Everytime on engineer used to come and test it. On teh day of their visit it will work, but the next day it will go back to 2mbps.

In april we did nit paid the bill and in the month of may we got reconnected with the assurance that our speed will not get reduced from 16mbps. But unfoetunately, we never got more than 2mbps speed since nov 2016.

In the month of june your executives told us or rather aceepted, that 40 mbps speed will not be possibke with our connection. But nobosdy was able to figure out the reason for 2mbps. We went on compalining and they kept on reapiring for that day.in the month of sept 2017 we got fed up and we stopped the payment. Now the out standing was rs. 3602.03 after a discount of rs.2000.- and somebody from artel asked us to pay rs. 2000/- to unbar our connection and assued us that the line will be rekleased. As of now even after paying rs 2000/- for 2mbps speed our line hasn't got released. Though we agreed to pay in installments as per our previous mail, we now deny to pay the balance only because of teh speed issue.

Thank you. This mail is written so coloquially, so that anybody can understand.
Now coming to the point, we hereby demand two expalnations.
When there is no possibility of 40 mbps speed, why were we offered a modem at a cost of rs. 1000/-
Why should we pay for 2mbps speed instead of the assued speed of 16 mbps.
Please explain. Please note we will not entertain any call. Please reply through email only.

L umaiyal
+[protected]