[Resolved] Airtel — Broadband - speed upgrade offer bogus | |||
Airtel relationship number: [protected]. I got an offer from Airtel on 2-9-2016 to upgrade my broadband plan from 4mbps/15GB to 40mbps/147GB. I was supposed to agree to pay for a new modem over 5 months - which I agreed to. To my dismay I found that the plan was changed even before an engineer from Airtel could come and install the new modem (the existing modem only supports speeds up to 25mbps). My old modem stopped working as soon as the plan was changed. Till now I am waiting for someone from Airtel to come and install the new modem (7 days). I was happy with the low speed and data limit. I made a grave mistake by opting for an upgraded plan. The past week I struggled with my mobile data to conduct business from home. If Airtel cannot fix the issue immediately I am planning to close the connection. The only other option I am agreeable to is if I get my old plan back (no payment for new modem) at a lower price. Was this information helpful? | |||
Oct 17, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 16, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 9 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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you are requested to please disconnect my airtel broadband service as soon as possible.
landline No. : [protected]
Name : Vakila Nand Choudhery
Moible NO.: [protected]
Thanks & Regards,
Vakila