Airtel Broadband — Unethical behaviour, unauthorised plan change

Address:	Chennai, Tamil Nadu, 600062
Website:	Airtel broadband

Eventhough I refused to change my plan during a service call, they changed my plan automatically mentioning that my bill plan will not be changed but in the next 30 mins I received a text mentioning that my bill plan has changed. I contacted the customer care immediately where it i was told that it will take 24 to 48 hrs to change plan. so if they want it they can do it in 30 but if we want it it will take 2 days?. Even after 2 days the plan did not change. I raised for termination of services. A customer care employee called and said that we will be offering you a low rental plan please stay with us hence I agreed and was assured that the plan change will happen in 24 hours. even after 2 days the plan did not change when enquired again the customer care guys have no knowledge of any of the previous agreements. this level of incompetency is not good. Finally they again changed my plan to the wrong high rental one. The plans in their website and plans with customer care do not match.