Airtel — broadband/ v fiber

Address:

Mumbai City, Maharashtra, 400066

When i moved in to my new building three years ago, i asked airtel to install a connection. They said they’d visit in 7 days and never did. I tried for almost three weeks. Now i got a call one week ago saying that they’re providing v fibre at very cheap rates with good fup. I told them to confirm if it was really available and they made me wait five minutes and confirmed with my building, my wing and flat number that they’d send an executive to tell us more and that the connection would be up and running in 72 hours. Today i called again and asked them for a new connection and they accepted. They had no records of my previous request and the stupid employee kept telling me about the plans for 20 minutes and at the end of the call after confirming the exact location and asking for landmarks and stuff he told me to wait while he confirmed my appointment. Two minutes later he goes “i’m sorry sir but our people have confirmed that we cannot provide you with a connection.”
Why are you doing this airtel? The customer care people just keep making promises and then say it’s not feasible?! Is this v fiber thing only for a select few areas for advertisement? The buildings which are barely 20 metres away have your broadband and here i have been trying for three years and yet you guys treat customers like this!
I will wholeheartedly recommend that people never buy your services if this is what your “all india connectivity” looks like!
The unholy address where your executives never come is - kanakia samarpan, off w. E highway, asha nagar, kandivali east.
In case you’re going to actually address this concern, here’s my phone number so you can check your records - [protected].