[Resolved] Airtel — Broadband wrong commitment airtel account number [protected]

goel826

from Panipat, Haryana

Address:	Chandigarh, Chandigarh, 160002
Website:	www.airtel.in

We receive a phone call from Airtel in concern of plan change. The person told us that with a difference of Rs.50/-only airtel will provide us 105GB data (40Mbps/512Kbps) & if we will opt this scheme now then we will be having addition 60GB data & our total plan will be of 165 GB data & we agreed on that but after activation of this plan they provided us only105 GB data instead of committed 165GB data. When we complaint about this they started asking for the name & contact number of their employee who contacted & committed. whereas instead of asking us for detail they can check from their records on whose call they have changed our plan.
This is mere harassment & wrong commitment which they are not fulfilling.

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May 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 11 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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