Airtel — by keeping the balance of 30gb, charging for extra data consumption for the postpaid dongle connection.

Website:

airtel.in

I have purchased a post paid dongle connection 5 years before. The charges were rs.999 and taxes. For the last 5 years i have paid more than rs.60000 (Sixty thousand). Not a single paymnet was paid late. Now for rs.499, airtel is allowing to utilise 3gb everyday for 90 days.

I surrendered the airtel number one year before. They assured to provide 5gb per month for rs.101- and carryforward the remaining data. Such that the balance available was 60gb. Then without informing me they reduced the same to 300 mb permonth. As of 1st october 2018 there was 30gb balance and they charged rs.700/- extra for the first time.

I went and complained on 6th nov 2018, in the nearby office. They assured to reverese the same and reuested me not to surrender the sim. They have taken an alternate number to contact me for confirmation. Now with that number airtle office is phoning me everyday and reuesting me to pay the amount.