Airtel — Call centre giving false information

Address:

560100

I am extremely disappointed with the customer service of airtel. I am a postpaid airtel user of Mobile(Bangalore xxxxxxx), 4g dongle and dish. Recently I spoke to customer care executive at 121 (december 6th 2.29am interaction id [protected]) He advised me wrongly that to include my wife Kerala number in my Bangalore CUG, my wife have to take a postpaid no from kerala and later mail to airtel for activating cug. After sending mail to activate her new no xxxxxxx. Customer care is calling me and telling that she cant take the no from kerala, since I am in Bangalore and her billing address also has to be the same of my company. I had asked all these questions to customer care many times, before asking my wife to buy new postpaid sim The customer care guys gave me 100% assurance that it is possible. It is pathetic that airtel is making people sit in customercare without knowing the company policies, troubling customers and giving false info. You can track my conversation for the same. Now I either want my wife new sim(xxxxxx kerala airtel) to be included in my CUG bangalore, or transfer her new sim to my name(without we running back for noc and paper work) or cancel it and refund the money300rs. Give either one of the three solutions. Remind you that wrong info was given to us by Airtel customer care