[Resolved] Airtel — Call drop / signal issue

v.balasubramanian1962

from Ludhiana, Punjab

Address:	600087
Website:	www.consumercomplaints.in

I have already registered a complaint on 6th feb16 on this issue with complaint No.67664323. & recd SMS will be sorted out shortly. But the issue is not sorted out till date.

When the government is serious about call drops, your ignorance on this subject is pathetic.

This issue has started after the recent Flood.

Also I am living in a flat with 100 houses. In our association meeting also we have discussed on this and we are going to lodge the complain from association also.
Most of them may shift to other network which do not have this problem.

V.Balasubramanian
[protected]

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May 26, 2016

Complaint marked as Resolved

The following is the content of the mail i recd from the mail id [email protected] This is in reference to your email regarding network coverage issue for your airtel mobile 9790946610. As discussed over the phone (9790946610) on 03/03/2016, I would like to inform you that as per the service reference number 67664323, your feedback acts as the roadmap for our planning on network deployment and I have forwarded your location details to my technical team for future network planning. Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern. I would like to assure you that it is our continuous endeavor to provide high quality service to the satisfaction of our entire customers. But till date the problem is not solved kindly do the needful, regards, V.Balasubramanian

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2016

Airtel Customer Care's response Dear Mr. Balasubramanian,

This is with reference to your post, dated 02 March 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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