Airtel — cancel my broadband connection

Address:

Shivanadh Nagar, raipur CG

Airtel extreme fibre account digital application form number :[protected]
Airtel product payment transaction id[protected]
Query : payment done on march27th but till today i did not get the connection. And sales executive saying after payment due to covid-19, unable to provide the connection.
So plzz cancel my connection and refund my amount.