Airtel — cancellation of dth

Hi,

This is regarding the new connection applied for.
The dth consumer number is [protected].
Due to some reason connection could not be established at my home.

So, i requested airtel digital tv to please cancel the connection the customers i'd is : [protected] order i'd:[protected].
Please note that the dth is not installed/activated.

The details are included:

Regards,

Name: sanjay chatur
Addres: sr. No14/2 third vasti kharadi road pune-14

The dth consumer number is [protected].

The email has been sent to them on 6/april/2020 but has not get the disconnection.
Customer service is also very poor, they do not understand the issue and keep transfering the phone to different departments.