Airtel — Cancellation of my Airtel fiber it's own

I had purchased Airtel xstreme fibre in nov and made a new recharge in June nearby and on end of aug i changed my room so I asked them or req to shift the fibre and while shifting internally or there mishandling lead to make my routine work improperly while before shifting it was accurately working and after shifting they asked my router got damaged and again I asked to change the router then they took a week to come back and now they are saying that your network is cancelled and I have no msgs nor call about cancellation yet even I have recharge my fibre till December kindly look forward the ple.
My dsl number for airtel is this Welcome to Airtel Xstream Fiber family! Your DSL ID is[protected]_dsl . To view your plan benefits click https://www.airtel.in/5/apbbnkdsl and download Airtel Thanks App. You can recharge your account, troubleshoot WIFI and claim your thanks rewards using this app
This is the same msg I got while I registered in fibre and the account number for this fibre is [protected] you can contact me here,
Either this is Gmail
[protected]@gmail.com