Airtel — cannot able to speak to customer care executive

I have been continously trying since two days to talk to customer care executive and also wasted my 3 to 4 hrs,
But they don't have any option to talk to executive. What is this nonsense?
My no. Is [protected]
I have a query regarding a plan they offered me, but once i recharged with that amount, now i am not getting what i was promised.
And now they are not responding
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Transaction id:[protected]

My airtelnumber [protected] is missing all the incoming calls. It always says that the number is not reachable. It started after converting to 4g. I spoke with customer service but was of no use. Now I am only left with an option of porting my number which I was using for past 5 years.
What the hell I call customer service but not responding anyone speed is too low net speed is zero what should I do we really helpless in other city

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