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[Resolved]  Airtel — Cannot recharge my airtel mobile number through internet since October 2015

Address:Bankura, West Bengal, 722156

I ported my number from Uninor a few yrs back.
I usually do my recharges online through Airtel website or any third party website like paytm or rechargeitnow.
I had been recharging my airtel mobile number [protected] without any problem in all these years. But suddenly, since October 2015, my airtel number could not be recharged online using any of the websites mentioned above.

Please note I had been recharging this mobile number [protected] ONLINE through those websites for many years without any problem. But since October 2015 I can't recharge this number online using any recharge website including airtel website.

BEFORE OCTOBER 2015 IT WAS ALRIGHT BUT SINCE OCTOBER 2015 NO ONLINE RECHARGE CAN BE DONE. BUT I CAN RECHARGE MY NUMBER OFFLINE FROM MOBILE SHOPS & RECHARGE CENTERS.

Please look into this matter at the earliest and resolve this at the earliest so that I can get relief from this unwanted nuisance.

Thanking you,
Bidhan Chandra Nayak,
Bankura
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Aug 11, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2016
Airtel Customer Care's response Dear Mr. Nayak,

This is with reference to your post dated 24 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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Comments

Still the problem persists.. it's not resolved.

I'm repeating again.. BEFORE OCTOBER 2015 IT WAS ALRIGHT BUT SINCE OCTOBER 2015 NO ONLINE RECHARGE CAN BE DONE. BUT I CAN RECHARGE MY NUMBER OFFLINE FROM MOBILE SHOPS & RECHARGE CENTERS.

What's the problem? Why can't I do online recharge? Why all of a sudden did this happen after October 2015?
Reply
Airtel is waste and useless and their support is hopeless!!! even i got a same problem but they sent me a message that they have resolved the issue. Full of CRAP!!! You guys should shutdown Airtel... Loop Mobile was better!!!
Reply
Yes I had a same problem too, it still present now and was not resolved so don't opt for airtel
Reply
Same problem here failed transactions
Reply
same problem I am also facing. I came to here this portal while searching any answer to my problem. Really so stupid thing.
Reply

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