Airtel — can't register my complaint for balance deduction and incoming service has been stopped

Address:

560093

I had a balance with unlimited validity which has been magically gone and now my incoming service has also been deactivated. I tried to recharge my no. with 119 voucher and the balance got deducted my account is still not recharged.

I'm calling customer care no. 109 for 2 hours after selecting all the valid option on call when I press 9 to talk to customer care, they doesn't take the option and just cut the call