Airtel — change in spelling of name - airtel prepaid number ([protected])

Address: Mission Chariali, Tezpur

Madam/Sir
This is a humble request for change in spelling of the name of below mentioned consumer (Airtel Prepaid Number - [protected]).
Actually, since last one year I have been facing serious issue of popup message on my airtel prepaid number. After consulting your customer care services, I was told to visit nearest airtel store for a new sim for the same number. Recently, I'd visited nearest Airtel store located at Mission Chariali, Tezpur, Assam, and mentioned the issue. There, available representative mentioned that my registered name (for the sim) was having a different spelling than it's mentioned in all my documents which I believe is a serious falt from the side of airtel as I've produced the same document while registering for a new airtel prepaid sim. The representative has advised to purchase a new sim card and asked us to wait for some time for updation. However, to my surprise the message said that validation process was unsuccessful due to differing spelling of the name. I went to the airtel store with the message and asked for a resolution. The representative made me convince that it'll take some time and she'll let me know when the process gets completed. It's been more than ten days (which probably shows the efficiency of your staff) and therefore out my own concern I wish to request your kind intervention towards the situation.
I'm having serious trouble with the sim card, and therefore your earliest step towards the situation is highly desirable.
Thanking you

Sincerely

Prof. Kedilezo Kikhi
Tezpur University
Assam - 784028
Mob: [protected]
Alternate Mob: [protected]
Email: [protected]@gmail.com