Airtel — change of faulty handset

speedways

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700001

Dear sir,

I would once again like to put forward my grievance in hope of some positive action in this regard.

Sir since my last complaint, all that is happening is that i keep getting calls from various people in airtel inquiring about my problem saying that they have received my mail but most of them refuse to give their name /contact/designation and fail to give me any specific answer as to when they can change the faulty handset provided by them.

Sir, i am getting very anxious that a big corporate multinational company like bharti airtel should behave in such an unprofessional manner and not be able to adhere to a small commitment like changing the faulty handset they have provided.

I am shocked that the only response i get is calls saying that they are looking into the matter. May i ask how long does it take to look into such a small matter like changing a faulty handset.

I even get some people refusing point blank that the handset cannot be changed. May i ask when the handset was given with a one year warranty and from the time of installation and i have been making numerous complaints and now its been more than 4-5 months then why do i have to face such a problem

All i am getting is calls. About 10-12 days ago one mr nadeem called me (Mb # [protected]) and assured me that this time i will not have to complaint the matter will be resolved but again a failure of commitment and now mr. Nadeem does not pick up his calls.

Today i got a call from someone who failed to disclose his identity (Mb: [protected]) and said he will make me talk with his senior person, he then put me on conference with one mr biswajit baitha - sales co-ordinator who at first was reluctant to disclose his identity but on assisting he gave his name as mentioned. Now this mr biswajit also tells me that he will look into the matter.

May i know how many people from how many departments need to look into this matter and for how long before this matter can be resolved.

I am still awaiting the change of the faulty handset supplied to me and may i have an answer as to when some positive action is going to happen instead of just calls from different people but no positive result.

I am really very shocked at the callous behavior of a company like bharti airtel - absolutely shameful!

Thanks & regards
Cheryl thomas
[protected]/[protected]

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Airtel customer support has been notified about the posted complaint.

Sep 28, 2018

Updated by speedways Dear Sir,

Thank you for your mail. With your assurance that I will be contacted and the matter will resolved, I have waited for the matter to be resolved till date.

Sir, All that is happening is that I keep getting calls from various people in Airtel inquiring about my problem saying that they have received my mail but most of them refuse to give their name /contact/designation and fail to give me any specific answer as to when they can change the faulty handset provided by them.

Sir, I am getting very anxious that a Big Corporate multinational company like Bharti Airtel should behave in such an unprofessional manner and not be able to adhere to a small commitment like changing the faulty handset they have provided.

I am shocked that the only response I get is calls saying that they are looking into the matter. May i ask how long does it take to look into such a small matter like changing a faulty handset.

I even get some people refusing point blank that the handset cannot be changed. May i ask when the handset was given with a one year warranty and from the time of installation and I have been making numerous complaints and now its been more than 4-5 months then why do I have to face such a problem

All i am getting is calls. About 10-12 days ago one Mr Nadeem called me (Mb # [protected]) and assured me that this time I will not have to complaint the matter will be resolved but again a failure of commitment and now Mr. Nadeem does not pick up his calls.

Today I got a call from someone who failed to disclose his identity (Mb: [protected]) and said he will make me talk with his senior person, he then put me on conference with one Mr Biswajit Baitha - Sales Co-ordinator who at first was reluctant to disclose his identity but on assisting he gave his name as mentioned. Now this Mr Biswajit also tells me that he will look into the matter.

May I know how many people from how many departments need to look into this matter and for how long before this matter can be resolved.

I am still awaiting the change of the faulty handset supplied to me and may i have an answer as to when some positive action is going to happen instead of just calls from different people but no positive result.

I am really very shocked at the callous behavior of a company like BHARTI AIRTEL - ABSOLUTELY SHAMEFUL!

Thanks & Regards
Cheryl Thomas
[protected]/[protected]