Airtel — change of package and other issues

Dear airtel,
After suffering the honor (Read humilation) of speaking to your helpful customer care, i have finally given up. Please check this request id number for further research (Just in case you decide to improve) [protected]. Feel free also to check/research all the correspondence one had to endure just to get our connection relocated, amount credited to new account, ask for change of package and then finally getting the point... One can live without airtel dth. Seriously why does airtel even pay the kids who manage 12150 when the bottomline is that all issues can be resolved only through email. None of my issues could be addressed by you voice call customer care. Anyway just to purge myself of all the negativity in dealing with airtel, i have decided to surrender my account balance to the company (A communication which i sent by email... For your convinience) for betterment of your customer care. Wishing you all the very best.