[Resolved]  Airtel — Changed my bill plan without my consent & wrongfully charging me

Address:Bangalore, Karnataka

On 25th June, I called up customer care to change rental plan for my Airtel 4 G connection ... customer care person says ... this is not possible from customer care ... write a mail to [protected]@in.airtel.com. Well I did that (wrote to that mail id).On 8th July ... they responded saying "We regret for the delay in response."and gave me options to choose from (yeah ... it took about 2 weeks to respond ! ... nevermind)I I immediately responded back (to that mail) asking them to change my plan to Rs 450 per month. To that ... Airtel changed my plan to Rs 650 per month (Who the hell authorized you folks to do this !!! Also I came to know about this wrongful plan changed only when the bill was generated. BTW I did not even used 1 KB of data since 9th July Till now I got lot many SMSs ... email ... even calls that my bill payment is pending. When I call up Airtel to sort this matter ... all I got was a bargain that we will waive off 50 % of bill !!! As if I am asking for rebate ! The worst show of professionalism.I will take this matter to both consumer & civil court & will fight till the end. You cannot take customers for granted (I have all mail conversations & phone conversation with me as proof ). I will advice folks to be aware of such ill-practices from Airtel. I write the same on Airtel FB page too, got couple of call too ... but NON of Airtel folks seems to be bothered about resolving this issue. I have now decided that I will take legal action, as the false doing from Airtel should be penalized. I have reached my limit of keeping patience & forced to take stronger steps.
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Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
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Dear Mr. Vyas,

This is with reference to your post dated 10 Oct. 2014.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Mr. Vyas,

This is with reference to your post dated 10 October 2014.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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